Heating, Ventilation, Air Conditioning and Refrigeration systems (HVAC) are critical components of nearly every residential or commercial property. They’re essential to the normal operation of our homes and businesses by maintaining vital mechanical systems year-round.
Nearly every form of business has an HVAC system, which may include:
- Hospitals and healthcare facilities
- Office spaces for law firms or accountants
- Retail and restaurant spaces
And much more!
Whether maintaining a system that is years old or installing a brand new one, property occupants want, and in some cases, desperately need comfortable air temperatures year-round. HVAC systems need to be operational 24 hours a day, 7 days a week and 365 days a year.
How Important is Customer Service to HVAC?
Since HVAC systems need to be operational 24/7, that means they could break at any time. With this type of service-orientated business, customers expect support 24 hours a day. This means, if you’re running an HVAC business, you could be getting calls at all hours. Some of those calls could be simple questions about the services offered or minor problems that can be solved over the phone. Others could be legitimate, dispatchable emergencies, such as not having heat during one of those arctic Minnesota winters or not having air conditioning in the middle of the sweltering heat of summertime in Miami. And those scenarios could have serious consequences if callers are elderly, taking care of newborn infants or otherwise vulnerable populations. This is the kind of information a virtual receptionist can gather, triage the call, and determine if there’s a need to wake you, dispatch a technician or resolve anything over the phone.
What can a Virtual Receptionist do for HVAC?
There’s no reason for an HVAC business owner to start taking on the extra overhead of:
- 24/7 staffing just for phone handling
- Office space for phone handling
- Equipment for phone handling
- Training staff just for phone handling
Not only can an answering service and virtual receptionist, like Midwest Answer, do this for you, but they can do it more efficiently.
An answering service and virtual receptionist will answer any call that comes in through your business phone. Simply put, they answer your phone when you can’t or don’t want to. A Virtual Receptionist can actually do much more than just take messages. They can process and triage calls just like an in-house receptionist would.
They can ask your caller questions like:
- Have you checked your fuse-box?
- Is your air-conditioner making any funny noises?
- Is water leaking anywhere?
Or any other pre-qualifying information you’d like to gather to make an initial assessment before dispatching resources.
You can customize how your call will be answered and addressed.
Once calls have been screened and triaged, you can further direct the Virtual Receptionist to either alert you to handle any bona fide emergencies or to assure the caller this is an issue that can wait until normal operating hours.
Virtual Receptionists are also expertly trained in customer service best practices. They’re able to resolve conflicts and take the time to be courteous and convey information that’s accurate and helpful to your customer.
You can even choose to give a Midwest Answer Virtual Receptionist access to account or technical information that can be used to more effectively handle calls or to push them further along the path of operations.
Whether you’ve been around for years, are looking for growth, or just getting started. Midwest Answer’s phone services allow you to work smarter, not harder and to spend more time on your business, not in it. It’s more economical and sustainable to delegate and outsource your phone handling. Owners and operators of business organizations of all sizes already have their hands full with more important tasks such as strategy development and refinement. Manning the phone lines will be taking a major load off your plate. Most of those calls are going to be simple questions with simple answers that can easily and more economically be delegated to another. This’ll give your business tremendous return on opportunity cost.
About Midwest Answer
Midwest Answer provides telephone answering and virtual receptionist services. For nearly 50 years they’ve handled calls for a variety of business sectors, 24/7/365. From call volumes of just a few per week to thousands per day. And entirely within US based call centers. With simple monthly pricing that doesn’t include contracts or hidden fees.