Today, modern acupuncture clinics typically offer a variety of additional, ancillary or similar services. Some of those services may be massage, herbal therapies, acupressure or even tea service.
Whether your clinic offers acupuncture exclusively or in conjunction with other services, the phone will always keep ringing and ringing with questions, scheduling requests or other issues.
Any medical provider knows that with patients, comes questions. And answering simple questions, even if only over the phone, can be endlessly time consuming.
Any quick internet research on ‘How to Pick an Acupuncturist’ will undoubtedly give a top ten style list with at least one common bullet point: Choose an acupuncturist you can effectively communicate with.
New patients considering an acupuncturist, will choose one that:
- Welcomes questions, listens deeply and answers in a way that is understood by the patient
- Gives intelligible responses to questions
- Makes patients feel comfortable and supports their informational needs
With the current acupuncture clients we represent, this short list was compiled of common caller questions that Midwest Answer could handle, and provide your pre-approved answers. They are:
- Is acupuncture safe?
- What conditions do you treat?
- What treatment styles do you offer?
- How should I prepare for my appointment?
- What will happen during my appointment?
- Does acupuncture hurt?
- What are the acupuncturists qualifications?
- How can I learn more?
In the event that unanswerable questions arise, accuracy with message taking is assured. This includes gathering all information necessary including the complete and correct spelling of names, conditions and treatments on every single call.
Each call is answered with a warm, professional demeanor from a highly trained agent that’s familiar with your practice, service offerings and call management preferences. Patients appreciate getting information and answers to questions without having to wait on hold, leave a voicemail or be directed to email. When outbound calls are made on your behalf, Midwest Answer can notify patients with appointment reminders, answers to previously asked questions and scheduling tasks.
At Midwest Answer, our 100% US based staff, is professionally trained to answer every call within a minimum number of rings, give the caller an enthusiastically consistent greeting, and to handle the call to your unique instructions.
With many healthcare clients, Midwest Answering provides HIPAA compliant phone handling support for your practice using sophisticated technology.
- Protections in place against unauthorized or unpermitted use or disclosure of confidential patient information
- Electronically protected health information remains confidential, accurate and accessible
- Identify and create safeguards against potential threats to the security of protected health information
Maintaining HIPAA requirements not only keeps your practice free of penalties, but also helps you maintain trust with your patients.
It’s understood that your profession doesn’t allow for interruptions. The more you outsource your call handling to Midwest Answer, the more time you have for hands-on acupuncture patient care.
About Midwest Answer
Midwest Answer provides telephone answering and virtual receptionist services. For nearly 50 years they’ve handled calls for a variety of business sectors, 24/7/365. From call volumes of just a few per week to thousands per day. And entirely within US based call centers. With simple monthly pricing that doesn’t include contracts or hidden fees.