FAQs
Need to know more about Midwest Answer? Here are a few of the most frequently asked questions answered! Don’t see your question? No problem! Just give us a call and we are happy to answer all of your questions about our service.
Q: How long have you been in business?
A: Since 1974. And now under new management we are one of the most experienced answering services in the area.
Q: Where are you located?
A: All of our operations are based out of our corporate headquarters in Quincy, IL. Your calls will not be sent to telecommuters, nor will they be sent overseas.
Q: What are the terms of your contracts?
A: Our contracts run on a month-to-month basis. There are no long-term commitments or termination fees. And because it’s month to month, so is our billing cycle. Unlike some companies who bill every 28 days, 13 times a year, we bill you 12 times a year.
Q: We are in a hurry to get up and running, how long will it take to get our customized answering service set up?
A: Most accounts can be set up in 1-2 business days. Only a few simple forms are required to get things up and running.
Q: How are my callers going to reach your operators?
A: Once we issue you your individual dedicated number, you can choose to have your customers use that line directly or have your existing numbers forwarded to our location.
Q: I’m just starting a new business so my call volume will be low. Do you have requirements on how large my company has to be?
A: Whether your company has one employee or thousands, we can set up a custom service package that satisfies your needs, as well as the needs of your customers.
Q: I’m not sure what my call volume is, or will be. Am I going to be stuck paying huge overage fees?
A: First to understand your call volume, please contact your phone provider. They can give you an average per month. As for your rate, we will align your account based on your call volume with a flat rate and place you at the most effective plan.
Q: Can you work with different people on call dependent on the criteria of the call and time of day?
A: Yes! We will customize your account to get the right information to the right people at the right time.
Q: Can you send messages to lists of people over different mediums?
A: Sure! Call your maintenance tech, text their supervisor and email a recap to the manager. Whatever you need, we can customize your notification at the time you setup the account, and update it as your business grows.
Q: I am out of state, does this make a difference?
A: No it doesn’t! Once your calls are forwarded to us, and we answer, all of your scripting appears right on the operator’s screen. We know exactly how to answer, what information to take, and what to do with the calls. It is transparent to the caller that we are not actually in your office, and maybe a thousand miles away.
Q: When will you answer my calls?
A: We’re here to answer all calls 24/7/365. Whenever you need us to answer, that’s all you have to do is call forward your phone line(s) over to us. Whether it’s after hours, the weekend, all day, or you just can’t pick-up in time.
Q: How do I know that mine and my callers’ data will be kept private?
A: Midwest Answer is HIPAA compliant. All calls and details are recorded and protected.
Current Services Include:
- Telephone Answering Service
- Medical Answering Service
- Virtual Answering Service
- Virtual Office
- Virtual Receptionist
- Voicemail & Fax
- Unified Messaging & Custom Messaging Services
At Midwest Answer, your account will be handled by professional and courteous telephone receptionists that take a true interest in the satisfaction and success of each one of our clients. When you pair their personal touch with our state-of-the-art systems and internet technology you end up with a service that can truly stand the test of time. Whether you need an answering service for your service company, real estate office, clinic, transportation company or any business, you can rely on Midwest Answer!
