A Live call answering service is a virtual answering service to support business needs with trained operators answering off-hour, overflow, or specific set-hour calls. Most live answering services provide 24/7/365 support. The service follows set professional protocols as if the operator was on-site to retain business continuity. Operators can take calls, forward calls, identify leads, and more. This saves time, increases efficiency, and improves productivity.
New to Live Answering Services?
You may be new to the idea of live answering services and are wondering what the services are exactly and how they can help, or if it is a fit for your business. We’re here to help answer those questions.
A live answering service is like a virtual receptionist who answers your calls, whether you need support for off-hours, holidays, overflow, or full call support. The operator follows your set protocols and scripts and answers the phone as a representative and extension of your business. Callers perceive that they are talking to an informed individual representing your business.
How Can Live Answering Services Help Your Business?
Every business must manage a multitude of tasks, such as providing exceptional service to in-person clients and customers, office duties, and more. Often, this means calls are missed or wait on hold for extended periods of time. This provides a less than stellar experience for the customer and can easily drive them to your competition.
Any missed call means missed opportunity and missed revenue. A live call answering service ensures that every call is answered in a timely manner and that your customer needs are met. Having the support of an answering service allows your business to concentrate on and excel in the actual services you provide without hindrance or interruption. This helps improve operational efficiencies which increases your revenue.
What Size Businesses Need Live Call Answering Service?
No matter the size of your business, a live answering service can be a true asset. For small to medium businesses, the service can stand in the gap of in-house receptionists which reduces costs. For larger businesses, it helps meet call-flow, retains continuity, and improves customer satisfaction.
Do you need more information about live call answering services? Give Midwest Answer a call today! With satisfied customers nationwide, we’re experts in supporting businesses. 844-720-1115