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PHONE: 844-720-1115 | EMAIL: info@midwestanswer.com

PHONE: 844-720-1115 | EMAIL: info@midwestanswer.com

Midwest Answer Small Business Quick-Guide to Dealing with The COVID-19 Crisis

Amid the spread of the coronavirus and COVID-19 disease, most businesses are finding themselves navigating some serious and uncharted waters. Many are seeing a significant impact and are having to make many changes. This quick-guide contains some tips and resources to help you navigate the challenges and impact COVID-19 has had on small, local businesses.

Follow the CDC’S Recommendations

Like any business, you want to be sure to follow the latest guidelines in how you practice business. If you have questions, the CDC has released a guide for businesses and employers to follow when it comes to managing your employees. 

A few tips to keep in mind:

  • Ask sick employees to stay home
  • Make as many positions as possible remote
  • Encourage respiratory etiquette 
  • Observe proper hygiene

Small Business Loans 

All businesses are feeling the economic impact of this global crisis. The good news is that there is help for those businesses to help them stay afloat and get back on their feet once the crisis is over. Here are some options to help you obtain capital if you experience revenue losses:

  • SBA Coronavirus Relief Options
  • Government bailouts, which are intended to help struggling small businesses. Contact your bank for more information.
  • IRS.gov – Offers Coronavirus Tax Relief and Economic Impact Payments.

Retain Communication Continuity

Whether your business is considered an essential business and still operating or one that has reduced hours, or is closed, it is vital that you maintain regular communication with your customers. Here are some things you can do to help.

Live Call Answering Service

One of the most important things you can do to retain continuity in communication is to ensure that every call that comes into your business is answered by a live person. During off-hours, or for additional support use a live answering service to help retain a professional presence,  and provide information. Even if the doors are physically closed, a live answering service shows that you are still there for your customers. 

  • Take the opportunity during down-time to update online business listings
  • Post on social media such as Facebook, LinkedIn, and Instagram
  • Use email to reach out to customers, vendors, and prospects.
  • Keep your website updated with information regarding the business.


For more information about Midwest Answer and our services, call us today! 844-720-1115