Now more than ever, we are all realizing the value in having genuine personal interactions. While we’re certainly in a digital age where artificially intelligent (AI) bots and automated answering systems can give us a person-like experience when accessing services, there still exists a gap between what they can provide and the genuine feeling and autonomy provided by an actual human being on the other end of a call or chat.
Establishing That Relationship
As a business owner, you know the value of what it means to build relationships with your clients. In building meaningful relationships, you have the opportunity to learn about your clients’ needs and wants, build rapport, and build a meaningful conceptualization of the customers you provide products and services to. Meaningful relationships are dynamic and can provide the opportunity for feedback. Getting feedback from your clients is an essential way for you to improve the way in which you operate your business.
Bots and Automated Response Systems Don’t Cut It
While it’s completely acceptable and even helpful to have some level of automated response or chat bot experience to help manage your customer interactions and support, these tools alone simply cannot provide your customers with the same meaningful experiences offered by a client-focused human being that will keep them coming back.
In fact, have you ever considered the perception your clients might have of you if you’re relying on chatbots and automated response as your only means for them to contact you? Nothing says “I don’t feel like dealing with you” or “I don’t actually care about your needs and just want your business” more than talking to a robot.
Talking With a Real Person is Just Easier
Your clients have a complex spectrum of needs and desires that can be very difficult for them to communicate. The reality is that automated systems simply cannot intuitively validate those needs and desires in the way a person can. From a customer standpoint, there is no better feeling than discussing a problem with a real person and having them say “I’d be more than happy to solve that issue for you today.” There’s nothing worse than a robotic voice firing off a bunch of menu options that don’t really align with what you’re looking for.
Step Up Your Business With an Answering Service
Now is the best time to integrate an answering service into your business and customer service experience and we’re here to help.
If you’ve been relying too heavily on chatbots and automated answering systems, you need to give Midwest Answer a call today 844-720-1115! We’re experts in bringing humanity back to business.
