No business can afford to let a phone call go to voicemail or miss it altogether, but many wonder about effective solutions. Today, a live call answering service can fill the gap and provide professional call-answering support whenever needed. Whether used for call overflow, off hours, or as regular office support, a live answering service allows customers to speak to a real person anytime they call your business.
If you are new to considering how live call answering can help your business, here are the top things you probably don’t know about this exciting service.
Customers Never Know You Use a Live Call Answering Service
Live call answering service operators are trained to work as an extension of your business. Callers never need to suspect the operator is not in the office.
Services Can Be Customized
Answering services can be customized to meet the needs of your business, whether it qualifying callers, giving calls a degree of priority, and more.
Live Call Answering Can Take the Burden off In-House Staff
A call answering service can take the burden off in-house staff by fielding calls that need personal attention without taking staff away from other duties.
It Can Help Your Business be Accessible 24/7
Even after hours, a live call answering service can provide a warm answer and help customers feel satisfied even if staff is unavailable.
Live Call Answering Services Increases Productivity
Whether the service is fielding calls and directing them to the appropriate parties, qualifying customers, or prioritizing urgency, a live call answering service can help decrease interruptions and increase productivity.
You Can Increase Profitability
Live call answering service can help increase profitability in several ways. Every call captured means more potential revenue for the business. A call answering service also decreases the cost of having an in-house employee and the related additional costs of insurance, wages, and overhead.
You Increase Customer Satisfaction
It is impossible to provide real customer satisfaction without real human connection. More than 67% of customers will hang up and never call back if they do not reach a live person when they call.
About Midwest Answer
Since 1974, we at Midwest Answer have been serving our customers and their callers with answering services that are professional, flexible, responsive, and always friendly. We provide answering services of all kinds and for all budgets, as well as more customized options for specialized needs such as medical answering services, legal answering services, and small business answering services.
Phone calls are the lifeline of any business. Midwest Answer makes sure you never miss them. Call Midwest Answer today to find out how we can help you meet your business needs, 844-720-1115