As the buzz surrounding the global COVID-19 pandemic seems to come and go, you likely haven’t had your clients and patients come and go from your business as they once used to. As state and local governments continue to roll out new occupancy and contact restrictions regarding the reopening and operation of businesses, you’re left considering solutions that will enable you to operate safely, efficiently, and confidently.
Benefits of a Virtual Receptionist
While having an in-house receptionist can add a familiar and personal touch to clients who visit your business regularly, consider the costs of employing a receptionist, providing employment benefits, and what you’d do if they missed work due to illness or other reasons. Having a Midwest Answer Virtual Receptionist will work exactly as if they are in your office, answering and screening calls, taking messages, providing directions or information about the business, or transferring the call to you or a colleague. Not only is hiring a virtual receptionist more cost-effective, but they’re able to be on duty 24 hours per day, seven days per week, all year round. You’ll never miss out on opportunities for meaningful interactions when they matter most and neither will your clients.
Reduced In-Person Contact
Traditionally, an in-house receptionist not only handles calls and messages, but they also coordinate most of the in-person interactions within your business environment. According to the Centers for Disease Control (CDC), COVID-19 is thought to spread mainly between people who are in close contact with one another (within about 6 feet) through respiratory droplets produced when an infected person coughs, sneezes, or talks. The added benefit of going virtual, especially in light of COVID-19 and social distancing guidelines, limits direct in-person interactions that could aid in mitigating the spread of a virus.
Reduced Number of People in the Office = Reduced Risk
With emerging regulations focused on business occupancy for the enhancement of social distancing, reducing the number of individuals in your business at a time can help to reduce the spread of infectious diseases. If you’re a business that has traditionally relied on several receptionists, it may be time to consider hiring a virtual receptionist service to support your business through these uncertain times.
Step Up Your Business With a Virtual Receptionist
Now is the best time to integrate a virtual receptionist answering service into your business and customer service experience and we’re here to help.
If you’re considering going virtual as you reopen your business amid the COVID-19 pandemic, you need to give Midwest Answer a call today 844-720-1115! We’re experts in bringing humanity back to business.