The easiest way to lose customers is by neglecting your business phone.
In today’s age of instant access to information, voicemail and phone trees turn business opportunities over to your competitors. As a result, 2/3rds of callers will hang up rather than leave a voicemail.
Answering every phone call lets your prospects and clients know they’re a priority and are taken care of.
From off-hours to lunch breaks to company-wide training, every business may need a break from the phone, but the phone doesn’t get a break from the business. Or, your telephone may sometimes get too busy for in-house staff to handle. And it doesn’t always make sense to hire more staff just to answer the phone for short periods throughout the day.
When phone handling starts to become overwhelming, a business may begin to look for alternatives. Customers needing to contact a business want to speak with a live person right away, at any time of the day or night.
Talking to a computer isn’t preferred by anyone. With phone trees, there’s no personalized touch of a real human being. Using an automated phone tree for your business will lead to more hang-ups and a loss of business opportunities.
Leaving voicemails isn’t the proper way to triage an emergency.
Voicemail and phone trees are a case of saving money means losing money. As our grandparents used to say, “You’re bending over dollars to pick up nickels”! You may be saving money with an inexpensive phone system, but you’ll be losing money in the long run —from lost business opportunities!
What Can Midwest Answer Do For Your Business?
- Give your callers a real-live human voice that’s friendly, patient and there for them, 24/7/365.
- Call handling; prioritizing and transferring to appropriate channels.
- Provide general information about the organization, give directions, provide hours of operation, answer questions about products or services.
- Protocols that you custom create.
- And of course, message taking —by a human!
Answering services are provided by Midwest Answer 24/7/365 by an actual, live human that was professionally trained, is friendly, patient and adds that special personalized touch to win over more business for you. The entire staff of Midwest Answer is US-based from Quincy, Illinois. Clients of Midwest Answer can create custom responses to frequently asked caller questions as if their own receptionist answered the call.
Live call answering can be used for various needs, from simple message taking to virtual office reception to after-hours dispatching for on-call staff. It only takes two days, or less, to set up and can be used for any volume of calls. In addition, all of our calls are monitored for quality control and assurance.
There are no contracts or hidden fees. With this cost-effective solution, hiring additional staff with salary and benefits just doesn’t add up.
Midwest Answer provides 24/7/365 support for all of our clients that subscribe to answering services.
Upgrade your business communications, gain and retain more customers with a cost-effective and efficient solution, get started with Midwest Answer.