An economic recession is difficult for any business, especially for small and medium businesses with fewer resources and fewer reserves. The good news is, it is possible for small businesses to not just survive during a recession but also thrive if they implement the right tools and strategies. One surprising tool—live call answering service—offers tremendous advantages in thriving during a downturn.
While the current economic climate is problematic, a live call answering service is one of the best ways to control costs and increase revenue. Here’s how.
Reduced Staffing Needs
Businesses can rely on a call answering service and reduce the need for and costs of in-house staffing. This saves on salary, the tools necessary for an additional staff member, insurance and training costs. These elements add significant savings that can help cushion a business during a recession.
Improved Customer Retention
Data shows that 65% of consumers prefer to contact a company by phone, and 72 to 80% of callers will hang up without leaving a message if the call is not answered. When a real person answers each call, it means keeping more clients or customers and increasing profits.
Capture More Leads
Having a call answering service means a friendly representative answers every call 24/7/365. This is especially important during an economic downturn when every call is a potential lead representing increased revenue.
Hiring an Answering Service Allows For Better Use of Time
When a business uses a call answering service, a trained person handles answering calls and providing phone support. This means that other staff can concentrate on other revenue-generating tasks.
No matter the economic climate, a live call answering service helps businesses lower operating costs while maximizing business opportunities.
About Midwest Answer
Since 1974, we at Midwest Answer have been serving our customers and their callers with answering services that are professional, flexible, responsive, and always friendly. We provide answering services for verticals and more customized options for specialized needs such as medical, legal, and small business answering services.
Phone calls are the lifeline of any business. Midwest Answer makes sure you never miss them. Call Midwest Answer today to find out how we can help you meet your business needs.