When we ask our clients why they chose to go with an answering service for their business, one of the top complaints was that they often struggled to keep up with calls coming in after hours. And we fully agree – it can be challenging to maintain that work-life balance and keep up with business calls.
Having a professional answering service manage your after-hours calls can keep you connected with your customers even when you’re not working so that you never miss an opportunity! Not convinced? Let’s review the benefits of an after-hours answering service:
Never Miss a Call Again
When you invest in an answering service, none of your calls ever go unanswered. Professionally trained answering specialists are there to answer your calls 24/7 when you can’t, meaning your customers will always be able to reach your business, and you’ll never miss out on opportunities to engage with them.
Boost Your Reputation
Put yourself in the shoes of your customer. Imagine trying to schedule a doctor’s appointment in your town’s small family practice, but you can’t call while you’re at work, and by the time you’re finished work, the doctor’s office is closed. There’s nothing more frustrating than trying to work around your schedule and the business’s hours of operation to get in touch with them. When callers are redirected to voicemail, you, as the business owner, miss a business opportunity. When everyone’s calls are answered at all hours of the day, that could be the difference between them staying with you and moving on to another business. Answering calls shows you care for your clients, enhancing their perception of your business and cementing their loyalty.
Start Saving Money
Hiring an in-house personal assistant or receptionist can be costly! There’s their wage, benefits, liability, and even training you have to consider. Hiring an answering service with already-trained professionals is less expensive, more efficient, and allows you to focus your fiscal attention elsewhere in your business that requires it more.
Grow Your Business
Once you no longer miss out on opportunities to connect with your customers, you’ll grow your business because opportunities to engage increase – meaning sales leads and more growth!
Take the next step in your customer service by investing in a top-notch answering service so that your customers are sure to have a fantastic experience – no matter what time of the day it is.
Now is the best time to integrate an after-hours answering service into your business and customer service experience, and we’re here to help. Give Midwest Answer a call today at 844-720-1115.
