If you’re an attorney, you know better than anyone how incredibly busy your days are. You spend your workdays interacting with new and existing clients, reviewing cases, writing briefs – the list goes on. None of this is news to you, and after all is said and done, there is very little time to answer and manage all of your calls. Perhaps you already have or are considering hiring a receptionist to manage your incoming and outgoing calls – but that can become very expensive. For law firms that require assistance in managing calls, an answering service could be the solution.
What is an answering service and what does it include?
An answering service is when your calls are handled remotely by trained professionals providing services such as live, after-hours, and overflow call answering, message taking, reminder calls, and even call recording. When a potential or existing client calls your law firm, a live receptionist will answer your calls and take messages that will allow you to prioritize these communications. By customizing the information we capture, you can easily view messages and quickly respond to the most urgent.
Because a live answering service can provide these services that you otherwise wouldn’t be able to provide on your own or with an in-office receptionist, you will have increased opportunities to connect with clients.
Do I need an answering service?
Well, you’re reading this, aren’t you? Do yourself a favor and answer these questions:
- Are you missing calls?
- Are you receiving a lot of after-hours calls?
- Do you want to improve client outreach and relations?
- Is having an in-office receptionist still not enough or too costly?
If you answered yes to any of these questions, investing in an answering service could really level-up your law firm.
We have what you need
While it’s typical for most legal practices to hire an in-house receptionist, outsourcing management of your phone calls to a live legal answering service is be a cost-effective and more efficient solution to manage client communication and retain a high level of customer service. If you’re tired of trying to keep up with calls, a legal answering service could be right for you.
Call Midwest Answer at 844-720-1115 for more information.