When customers dial your number after hours, what do they get? A machine? Hold music? A never-ending ringing? What if they got a friendly voice, a knowledgeable person who answered their inquiries promptly and kindly and left them feeling like they had in fact been respected and dealt with in a professional way? No more beeps!
A call answering service answers the phone on behalf of a business or individual to ensure that a company’s calls are answered promptly and professionally, 24 hours a day, 7 days a week. A call answer service can be customized with personal greetings and call routing and can offer call recording, message taking, and appointment scheduling. They can handle overflow calls during peak business hours or can manage customer support questions. By using a call answer service, a company ensures that they never miss a call, provide better customer service, and free up time to focus on primary business activities.
So, whether you’re a small start-up or a more established company looking to improve your customer service, let’s look at the importance of using a call-answer service for your business and how it can help you achieve your goals.
Missed Calls Equal Missed Opportunities
It can sometimes be overwhelming trying to balance the needs of the workday with the necessity of answering customer calls. And when you miss those calls, customers can get annoyed if they’re sent to voicemail and might not leave a message or call back at all. How to handle the demands of a busy work day AND answer calls from customers, clients, or patients? The answer is a professional call answer service.
First Impressions Matter
In business, few things matter more than a good first impression. A positive first impression can lead to life-long customers, Whereas a negative first impression usually leads to no customer at all. It’s no exaggeration to say that a first impression can make or break a potential deal or customer relationship. But business calls can come in at all hours, any day, and often they can come in more than one at a time.
Customer Service Booster
When it comes to customers, it’s not just the products offered or the price asked that keeps them coming back, it’s also customer service. Customer service is a key business aspect that sets successful companies apart from less respected ones. Customers demand more personalized experiences and exceptional service in order to create loyalty and trust in a company. A reliable call answering service ensures that all calls are answered promptly and professionally, which can improve customer satisfaction and loyalty.
More Benefits of a reliable call answering service:
- You’re always available – No more calls going to voicemail. No more missed calls. A dedicated call answering service guarantees that someone knowledgeable about your business will always be available, 24/7.
- Professional image – When you use a call-answer service, your business will always sound professional to customers and clients.
- Improved productivity and efficiency – With a call answer service handling your incoming calls, you and your team can focus on more important and pressing tasks that require your attention. This can lead to increased productivity and better bottom-line results focusing on primary tasks with fewer interruptions.
- Cost-effective – Working with a call answer service is less expensive than training and hiring a full-time receptionist.
- Scalable – A call-answer service can grow with you and your company. More lines or new features can be added as needed.
- Customizable – A good call-answer service is flexible enough to meet your company’s needs. Make sure that calls can be forwarded, messages taken, or information shared. It’s all up to you with a reliable call answer service.
When looking for a call answer service, here are some key features and qualities to look for:
- Professionalism: Look for a service that projects a professional image and provides excellent customer service. They should have well-trained operators who are courteous, friendly, and knowledgeable about your business. Make sure that the service has had decades of experience, is US-based, and provides service nationwide.
- 24/7 Availability: The call answering service should be available 24/7 so that they can take calls and messages outside of regular business hours.
- Customization: Choose a service that can customize its offerings to fit your specific needs. This includes things like personalized greetings, call routing, and message taking.
- Call forwarding: The service should be able to forward calls to your preferred phone number or numbers, whether it’s your cell phone, office phone, or home phone.
- Message taking: The service should be able to take accurate and detailed messages and deliver them to you promptly via email, text message, or voicemail.
- Call screening: If you want the service to screen calls and filter out unwanted calls or spam, make sure they offer this feature.
- Pricing: Look for a call answering service that offers transparent pricing with no hidden fees. Some services charge per call or per minute, while others offer a flat monthly rate. Choose a service that fits your budget and meets your needs.
- Integration: If you use other software or tools for your business, make sure the call answering service can integrate with them seamlessly. This will save you time and make it easier to manage your business communications.
The Service Every Business Needs
A call-answer service provides numerous benefits for small to mid-sized companies. Working with a reliable call-answering service is a strategic decision for any business looking to boost efficiency, professionalism, and customer service. With an answering service in place, companies can focus on growing their business and serving their customers better while keeping costs down.
Don’t miss another sale, lead, or opportunity again. Call Midwest Answer to hear about what having your own call-answering service might do for your business. Call Midwest Answer today at 1-844-720-1115