Among many small enterprises, a staggering 75% affirm their dependence on telephony to establish an intimate connection with customers and tackle their concerns efficiently. The allure of automated responses and chatbots might loom, but a remarkable 78% of individuals unwaveringly opt for human interaction through phone calls, showing little inclination towards chatbots, emails, or voice recordings. To ensure seamless customer service, an ever-increasing number of businesses are embracing the aid of 24/7 live answering services.
What Is Live Answering Service?
Have you ever wondered what a 24/7 live answering service entails? Well, it’s a remarkable B2B offering where genuine human operators take charge of answering calls on behalf of your business.
This incredible service ensures that you stay fully engaged in managing your business without the fear of missing any crucial calls from potential leads or loyal customers. Even when you find respite at home or are sound asleep, the 24/7 coverage guarantees that your incoming calls are promptly attended to.
Now, you might be curious about how precisely a live answering service can pave the way for substantial growth in your business. Let’s delve into the exciting possibilities it holds!
Embrace Availability
In a fast-paced 24/7 world, the true victor is the company that excels in providing unwavering customer support throughout the clock’s every tick. It’s a straightforward yet powerful principle.
For businesses centered around products, the ability to respond promptly becomes the decisive factor in determining whether a potential customer completes their purchase or not. Astonishingly, research reveals that 50% of consumers consider the presence of a live human agent during their purchase decision as one of the most vital attributes a brand can offer. Let your business stand out by ensuring uninterrupted availability and unparalleled customer service!
Provide Personalized Service
Speed isn’t everything when it comes to customer service. While a chatbot, for example, can provide an immediate response, it is not a human and cannot react or respond to a wide range of human needs. A live operator can make sure the caller is heard and valued, addressing specific needs, solving problems, and providing the personalized service that customers deserve.
Capture and Qualify More Leads
Responding to calls is integral to capturing leads and growing a business. However, ensuring every call gets answered and the leads qualified is resource-intensive. Instead of taking business owners and key players away from their jobs, an answering service can ensure every call is captured, and leads are qualified.
Reclaim Productivity and Unleash Your Potential
We’ve all been there – engrossed in a crucial task, only to be interrupted by an incessant phone call. This disruption is a familiar occurrence, especially for smaller organizations. Shockingly, 3 out of 5 employees find themselves juggling phone calls amidst their other responsibilities.
While attending essential calls is necessary, not every call adds value to your business. Spam calls and inquiries meant for other departments often consume precious time, particularly for small businesses where employees cover multiple roles.
A staggering 46% of professionals admit to spending a considerable part of their workday attending to unnecessary calls, diverting your sales team from their core objective of driving sales.
The remedy lies in outsourcing your calls to a reliable 24/7 live answering service, freeing you to concentrate on all other aspects of your business. With the relentless disruptions of call management eliminated you can focus on refining your products/services, crafting an effective marketing strategy, and expanding your team.
Elevate Your Customer Service to New Heights
The reputation of your business is built on the foundation of exceptional customer service forged through years of dedicated service to your clientele. Positive word-of-mouth referrals, glowing testimonials, returning customers, and increased conversions stem from the experience you provide.
Merely answering calls isn’t enough; your customer service’s quality hinges on every single interaction. Astonishingly, 42% of consumers are willing to pay more for a friendly and welcoming experience according to Forbes. Consistency is the key to winning hearts and trust. Alas, 87% of consumers believe that companies need to enhance the consistency of their customer experience.
By harnessing the prowess of a competent live answering service, you can deliver a 5-star customer service experience consistently, leaving a lasting impression on your customers and strengthening your brand’s reputation in the process.
Midwest Answer | Live Phone Answering Services
Since 1974, we at Midwest Answer have been serving our customers and their callers with answering services that are professional, flexible, responsive, and always friendly. We provide answering services and customized options for specialized needs such as medical, legal, and small business answering services.
Phone calls are the lifeline of any business. Midwest Answer makes sure you never miss them. Call Midwest Answer today to find out how we can help you meet your business needs.
